How can we help?

You must be at least 18 years old and physically located in an Australian jurisdiction where online wagering is permitted. One account per person; duplicate accounts are closed when we find them.

Find an event in Sports or Racing, tap the odds you want, review the selection in your Bet Slip and enter a stake. The slip shows your potential return before you confirm.

Tap Join now, enter your details exactly as they appear on your ID, set a password and choose a deposit limit before you place your first bet.

Use the Log in button in the header with the email address and password you registered. If two-factor is enabled, confirm the code we send you.

1. 01 Use the ‘Forgot password?’ option on the Log In screen.
2. 02 Enter the email address associated with your TopWager.com account.
3. 03 Follow the instructions sent to your email to reset your password.
4. 04 If you still cannot access your account, contact TopWager.com support directly.

Still having trouble? Contact support →

Personal details are tied to your verified identity. Contact support with the change you need and we will confirm what documentation is required.

Open account settings, choose Security and set a new password. You will be signed out of other sessions once the change is saved.

Restrictions usually relate to verification, an active deposit limit, a self-exclusion request or a compliance check. Support can confirm which applies.

Account activity lists every wager, deposit and withdrawal with its timestamp. Statements can be requested from support at any time.

Contact support and we will close the account. Closing an account is not the same as self-exclusion — for that, use BetStop or our self-exclusion tools.

Australian wagering operators are required to confirm who you are before you can withdraw. Verification protects your funds and keeps the account in your name only.

A current driver licence, passport or Medicare card is usually enough. If an electronic check cannot match your details, we will ask for a clear photo of the document instead.

Electronic checks are typically instant. If a document review is needed, allow one business day — we will email you as soon as the result is in.

Debit cards, PayID, Apple Pay and Google Pay are supported. Credit cards cannot be used for betting in Australia, so they are not accepted.

The most common causes are an expired card, a bank block on gambling transactions or a deposit limit you have already reached. Your bank can confirm the first two.

The minimum deposit is $10. Deposit limits you set on your account always take priority over this minimum.

The odds shown when you place the wager are the odds you keep, regardless of later market moves. Your potential return is locked in at the moment the bet is accepted.

Placed bets cannot be cancelled or edited. Check the selection, stake and return in your Bet Slip before you confirm.

If a fixture does not go ahead within the period set out in our Terms, affected bets are voided and stakes returned to your balance.

A win bet pays only if your runner finishes first. A place bet pays if it finishes in the placings, which depends on field size — the return is smaller because the chance is higher.

Scratched runners are refunded. Depending on the market, deductions may apply to the remaining runners under standard racing rules.

Markets close at the advertised jump time. The countdown on each race card is calculated from the current time, so it always reflects how long you actually have.

Showdown is a separate TopWager.com wagering product with its own account, balance and responsible gambling controls. It is set up independently of Sports and Racing.

No. Deposit limits, breaks and self-exclusion settings apply to the account they were set on. Configure Showdown controls separately before you play.

Balances are isolated. Each product is funded separately, and withdrawals are processed from the balance that holds the funds.

Tap any odds to add a selection. The slip shows the market, price, your stake and the potential return, and it keeps that selection while you browse other pages.

Selections are held for the current browsing session. Closing the browser, switching devices or a market closing will empty the slip.

The bet slip holds a single selection at a time, which keeps the return calculation clear and easy to check before you commit. Multi-bet handling is on the way.

Withdrawals are processed to the account used for deposits. Bank transfers usually land within one to three business days once identity verification is complete.

TopWager.com does not charge a withdrawal fee. Your own bank may apply its own charges for international or expedited transfers.

Account activity lists every deposit, wager and withdrawal with a timestamp and running balance. Support can email a statement for any period you need.

Open Deposit limits, choose a daily, weekly or monthly cycle and enter the amount. Reductions apply immediately; increases take effect only after a cooling-off period.

No. Deposits made during the current period continue to count towards that period’s total regardless of any withdrawals processed.

Short breaks can be set on your account. For a full exclusion across every licensed Australian operator, register with BetStop — the national self-exclusion register.

Refresh the page, then clear your browser cache and try a different network. If the problem persists, tell support which browser and device you are using.

Sessions end after a period of inactivity, and changing your password signs out other devices. Repeated unexpected logouts are worth reporting to support.

TopWager.com runs in the browser on any modern phone or tablet — no download is required, and the layout adapts to your screen.

Use the contact form and choose the topic that matches your enquiry. Include your account email so we can find your details quickly.

Most enquiries are answered within one business day. Payment and verification matters can take longer if documents need review.

Send the details through the contact form and mark the topic as a complaint. If you are not satisfied with the outcome, the Northern Territory Racing and Wagering Commission handles disputes for our licence.